Ordering & Custom Requests
1.1 What is your minimum order quantity (MOQ)?
We offer flexible MOQs. You can order anything from small test swatches to bulk quantities. MOQs vary by material and will be confirmed in your quote.
1.2 Do you support custom cutting?
Yes. We provide custom-size cutting, including small samples, half-yard cuts, partial cuts, and precise measurements.
1.3 How do I submit a custom request?
Please submit your needs through our Custom Quote Form, where you can upload reference images and specify your material requirements.
1.4 Do you offer color matching or samples?
Yes. We offer free color matching through reference images.
Samples are available through paid shipping or included as small swatches in your order.
1.5 Can I mix different materials in one order?
Yes. You can order fur, foam, eye plates, 3D-printed parts, etc., all in the same order.
1.6 Can I modify or cancel my order?
Orders can be modified or canceled before cutting or packing begins.
Once cutting or custom preparation has started, the order cannot be canceled.
Materials & Product Information
2.1 Are your fur batches consistent?
We conduct density, direction, and color comparisons across batches to maintain consistency. Minor variations may occur due to manufacturing, but we only keep the most stable batches.
2.2 What makes your materials different from other shops?
All our materials are studio-tested. We compare multiple suppliers and select only those that meet our standards for density, flexibility, durability, and overall stability.
2.3 What are your 3D-printed bases made of?
We use high-flexibility printing materials, offering better bend-resistance and durability compared to standard prints.
2.4 How is the visibility and edge quality of your eye plates?
Our eye plates use high-clarity mesh and are checked for clean edges and stable curvature for easier installation.
2.5 Can you help me choose the right materials?
Yes. Upload your reference or design, and we will recommend fur types, foam thickness, and structural materials that fit your project.
Payment & Checkout
3.1 What payment methods do you accept?
We accept major credit cards, PayPal, and supported local payment options depending on your region.
3.2 Are taxes included in your prices?
Prices do not include VAT or import taxes. International customers may need to pay duties depending on local customs regulations.
3.3 How do I apply a discount code?
You can enter discount codes at checkout. Some discounts may apply only to custom-quoted orders.
Processing & Production Time
4.1 How long does order processing take?
- In-stock materials: 2–4 day
- Bulk orders: 7–14 days
- Custom colors or special
materials: timing confirmed upon request
4.2 When does processing time begin?
Processing begins after payment is confirmed and all details are finalized.
Shipping & Delivery
5.1 Do you ship internationally?
Yes. We ship to most countries worldwide.
5.2 What shipping methods do you offer?
• Economy shipping
• Standard shipping
• EMS / DHL / UPS (express options)
5.3 How long does delivery take?
Estimated delivery times vary by country and method:
• Economy: 2–4 weeks
• Standard: 1–2 weeks
• Express: 3–7 days
5.4 How can I track my package?
A tracking number will be emailed to you when the order ships.
5.5 Can you combine shipments?
Yes. Please note your request during checkout or contact us directly.
5.6 What if I entered the wrong address?
If the order has not shipped, we can update the address. Once shipped, changes depend on the courier’s policy.
Returns & Exchanges
6.1 Do you accept returns or exchanges?
Custom-cut and custom-made materials are non-returnable.
If there is an error on our side or a clear defect, we will provide a solution.
6.2 Can I return cut materials?
No. Cut materials cannot be returned as they cannot be resold.
6.3 What if my order arrives damaged?
Please contact us within 48 hours with photos, and we will assist you promptly.
6.4 How do you handle color differences?
We do our best to keep batches stable. Minor variations are normal.
If there is a significant difference, please contact us for assistance.
Wholesale & Long-Term Partnerships
7.1 How are wholesale prices calculated?
The larger the quantity, the better the discount. We will outline the pricing in your quote.
7.2 Do you have a fixed wholesale price list?
Some materials have fixed wholesale tiers. Others depend on quantity and specifications.
7.3 Do long-term partners receive extra benefits?
Yes. Long-term partners may receive stable batches, priority purchasing, and periodic sample access.
6.4 How do you handle color differences?
We do our best to keep batches stable. Minor variations are normal.
If there is a significant difference, please contact us for assistance.
B2B Partnerships
8.1 How can I become a long-term studio partner?
Contact us via email or form with your needs, and we’ll build a partnership plan with you.
8.2 Do you support OEM or small-batch production?
Yes. Some OEM or batch projects are supported depending on material and schedule.
8.3 Do you offer quotes for large-scale projects?
Yes. We can provide project-level quotes for large studios or production teams.
Contact & Support
10.1 How can I reach you?
You can contact us via email, and we typically respond within 24–48 hours.